Kindle Fire – An iPad Killer?

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Whenever the blogosphere talks about Apple-killers, it’s a move to knock Apple off it’s high horse with it’s superb platform. That’s going to be the extent that I talk up Apple, and I will also temper that comment with the following–Comparing Apple and Android on equal playing fields is fundamentally an invalid argument. And here’s why:

  1. Apple controls the OS, hardware, and to some extent Carriers
  2. Android controls the core OS, separate hardware vendors who skin/theme their devices, Carrier influences on skin/theme along with configuration of core OS features, i.e wifi hotspots, etc.

Clearly there is a separate here given Apple’s control of the entire device. Now that’s not saying one is better than the other, but merely pointing out the obvious–because of inherent differences to their business models, while they are similar products, they are different nonetheless.

But that hasn’t gone over very well with the Android community with talks over forks, fragmentation, and legacy continuing to propagate through the user ecosystem. Clearly user’s want to see their platform to be managed better and for their devices to have better support when it comes to updates and upgrades.

What can be done about all of this? When you talk about the Android problem, it’s a coordination issue between Google, OEM hardware vendors, and Carriers. The problems seem so monumental that I don’t think anyone has a good idea as to how to cut through all the nonsense and bring some type of order that results in an improved user experience.

What user’s want is to have a device that is supported end to end by 1 party. Where the OS version is inconsequential to the functionality of the device. Where the process of getting stuff, i.e. downloading music, movies, books, apps, is all managed in one place and seamless (in the words of the late Steve Jobs, it just works). An app store that is human reviewed and apps verified to function properly on the device.

Bring the Kindle Fire. First off looking at the benefits: no contract, no monthly fee, a flat up front cost, cheap, again cheap (yes it deserves 2 mentions!), portable form factor, backed by Amazon.

The last bit is fairly important. Amazon maintains their own app store, that is directly tied into your Amazon account. The device comes to you pre-configured to your Amazon account! Yes this could be seen as a security issue, i.e. what if you don’t get your device, but nonetheless, for the end user who wants a good tablet it’s a bonus. I go back to the process I had to go through to get the iPad2 setup for my Dad and all Apple provided was a picture to plug the device into the computer with zero instructions included in the packaging. Ergo a device that is fully setup is a win. Apps are reviewed by humans. This is a good thing or bad thing depending on how you look at it, and unfortunately there isn’t a right answer or wrong answer to this, but one good point is that it ensures that the apps that you search for and have available to install have at least been tested by Amazon to work on the Fire. This is a lot of the issues that we see on the Android Market as devices that weren’t made to handle certain apps have users download them, install them, and then rant what a piece of crap the app is when the real issue is that they loaded it on a crappy device. The hardware is directly from Amazon and support is direct with Amazon. Amazon doesn’t sugar coat the price. Actually reports show that on every Fire, they LOSE MONEY!

From end to end, you have an Amazon experience. When you purchase something, it just works. No secondary screens. No payment issues. Everything is with Amazon and they stand behind the product and purchases. If you buy a book it’s no different than buying it on your Kindle and history has already proven that this model works and works well. Amazon has taken the Kindle and skinned it with a really slick theme that pretty much covers the fact that you are using Android at all. Yes it may be only Android 2.2, but guess what, it doesn’t really need anything higher. Will the Fire get Ice Cream Sandwich? Maybe, or maybe not. But that doesn’t really make a difference does it. Since you as the user don’t notice or see the need because all you see is the interface that Amazon provides and it just works, why would you care? The only downside I can think of are games that are designed for Honeycomb or ICS that would not be supported on Android 2.2, yes this is a loss, but generally the percentage of games or apps that fall into the category I would think would be fairly low.

All in all, I think Amazon will revolutionize the tablet market–at least from an Android perspective. They are doing what no-one else would (or possibly could). They took something that arguably was very fragmented and divided, and made it follow the Apple model when it comes to devices. And what it proves is that what Apple doesn’t isn’t unique to Apple and that it can be replicated across other companies.

Now some people may say that Amazon is just a copy cat and unoriginal. Sure this may be the case, but how many things in this world have been invented first by someone and then later copied? Do we argue when the pharmaceutical companies come up with a magic drug and then as soon as the patent drops, others are able to make generic versions and therefore delivering a cheaper alternative to allow more people coverage? The bottom line is that the joy of tablets should be accessible to everyone. Amazon does this by bringing what I would say a very decent tablet at a price that most people can see as affordable.

Does this device come with it’s limitations? Absolutely! The list is fairly easy to point out:

  1. No GPS
  2. Wifi Only
  3. No variations to screen size or form factors
  4. Limited apps (yes this is a limitation but with growth of the community and increased adoption, this will quickly be a thing of the past)
  5. No camera

A front facing camera would be a major plus on this as it opens the device up to Skype and other face to face chat software. A GPS would be even better! Imagine an 7 inch GPS on the dash =), grins is all I can say to that. A cellular option would be nice, but honestly with the number of people with smartphone and portable wifi hotspots having another radio sucking down your device juice is probably better.

With everything that Amazon has brought to this device and the Android platform, it’s my hope that more companies start to do similar things. Take back some control and deliver a superb user experience. Is the Kindle Fire on the same par as the iPad? In many ways it is and in many ways it is not. But out of all the tablets for a wide array of users (not specialized to uber-geeks) this one is one of the first Android devices that is strictly aimed at the mainstream consumer.

 

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Taking a Time Out for Lunch

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An interesting thing happened at work today. Well maybe not interesting, but certainly something that peaked my interest and deserved some time on the good ole blogosphere!

The situation was around lunch time, one of the higher up’s Skyped me looking for one of their direct reports. That person had actually stepped out for lunch (it’s lunch time, you would think they were elsewhere?) and they requested one of their telephone numbers. I venture a guess that the number didn’t get to a person (again, it’s lunch time, who answer’s their phone at lunch?), and a request was made to let them know as soon as they got back into the office (as if I don’t have better things to do than to play secretary). After the person came back from lunch I asked them about this and apparently they were caught off guard by the response that the higher up’s gave. It was to the effect “Where the F are you and why aren’t you at the office?”.

Now feelings aside about the whole secretary bit as that is a separate issue all together (in the day and age of electronic–well everything–you’d think that since you have the power of communication in the palm of your hands and the internet at your beck and call that secretary’s would be a thing of the past) and we’ll save that for another rainy day when I need to rant and rave about something trivial, the issue came up to me that the notion that we are not at the office and therefore slacking off is something of a bother.

Let’s take a look at this from another perspective. At some point way back when, someone within the company had to make a personal decision to work through their lunch in order to get the job done. They obviously were patted on the back and told what a great job they had done. But instead of that incident being the exception and seen as one by others, it was instead seen as a way of getting noticed. Do this and you’re seen as going above and beyond. Do this, and you’ll be seen as taking one for the team. Do this and you’re putting the company first as everyone in the company should. And wouldn’t you know what happened? More and more people start doing it. Fast forward to today, and I would say that on an average week, the majority of people in the company probably work through their lunch, or eat their lunch at their desk. Now some of us have seen this trend and make it a point when there’s a few people at the office to go out and eat at a sit-down place so for an hour we can catch our breaths and take it easy and relax in the presence of friends and colleagues. But the reaction that was seen today affirms two things: A) people who have to manage others remotely can either be wildly successful at it or fantastically suck at it, B) with the culture now being “work more even during times when your off” results in awkward situations like this.

I do think that part of the issue is that if you are not accustom to managing people in different geography’s the fear is always nipping at your heels as to whether or not your people are staying focused and on task with their work if your not breathing down their necks. This is the old way of managing where you had to be in physical proximity of your reports in order to reassure you that work is being done. Unfortunately with the fast pace of today’s business world, this isn’t the case anymore and geography is merely the separation between you and the other end of a connection, whether that’s a phone, email, social media, SMS, or instant message. You need to trust that you have the right people in the roles who can work in situations of little direct supervision and have the disciple to do the right thing and stay focused. That’s not to say that people don’t do other things during the day, let’s not fool ourselves into thinking that, and in fact study’s have shown that we do improve our work day if we take a few minutes breather here and there. But if the issue is you as a manager don’t trust in your people, either you need to find a new position/job, or you need to find new people.

But the crux of the issue comes down to this idea that we should work during our lunches. Lunches are seen merely as an inconvenience. A period where your body faults and requires you to ingest large quantities of nutrients to prevent complete shutdown. Danger Will Robinson, Danger! Yeah right. More than one study has directly shown that taking a large time in the middle of the day to regroup, refocus, and to think about something other than work actually improves the overall productivity of a person rather than decrease it. I’ll take a quote from the Productivity Paradox by Tony Schwartz where he goes on to say:

Take back your lunch. Get away from your desk, and preferably out of the office altogether, so that you come back to work more focused and fueled to face the rest of the day. It will encourage your employee's to do the same.

(source: Schwartz, Tony. “The Productivity Paradox: How Sony Pictures Gets More Out of People by Demanding Less.” Harvard Business Review. (June 2010): 65. Print.)

Not only is it important that the lowest employee take the time to do this, but you as a manager or your bosses boss should set the example and do the same. So your employee’s see and know that the expectation is to take the time out of your day and even though there is certainly enough work to be done, that we still have a period where we can let the jets cool down before we fire up the afterburners for another long burn.

The TL:DR is that we must take the time out of our day to have our lunches. No matter how busy it gets or how much work just seems to pile up unrelenting, we all need the break. We talk about work/life balances, and in today’s world it seems more and more like a Utopian dream than something that is tangible and real, but in reality we need to be the brave ones and take the first step and say no more. If the company is going to fail because I can’t take a lunch, fundamentally there is a flaw in the design of the company. And managers, if you can’t let your employee’s go to lunch because of an opportunity or a potential lost opportunity or your so attention deficit disordered that if you don’t get what’s on your mind across to that person that minute, that very second, then you’re a terrible manager and should seek another job–preferably one that doesn’t require others to report into you or see you as an example.

But let’s also not take this to the other extreme. I’m certainly not advocating that we dig our heels in and refuse to work during our lunches as if we’ve become some pro-Union establishment. Oh no! Work is sometimes required during all the personal time in our days, but this should be the exception rather than the rule.

And lastly, make use of technology. If you need to get a hold of someone by all means call them. But if that person knows that there are no boundaries, i.e. you’ll call regardless of consideration to the fact that it’s noontime and generally people take their lunches around that time, people will start to intentionally avoid you as passive resistance to someone being inconsiderate of their personal time. Just because your the boss doesn’t mean that you can treat people any way that you see fit and expect them to salute and give you the “Yes sir!” each and every time. We need to start acknowledging that people generally want to be helpful, but that’s a two way street. Work with your people to understand their concerns, to give them the support they need and for goodness sake, let lunches be lunches again!

 

Fixing Guild Recruitment

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I just made a post, but while I was posting that post I said to myself, wow, there’s another great topic that seems to be up in talks again, but not much has been done: Guild Recruitment.

Guild Recruitment in Cataclysm IS TERRIBLE!! There’s no sugar coating this. Recruitment sucks. Take a page from Matt from World of Matticus, and he shares the sentiment that recruitment bites the big one. Or from Beru from Falling Leaves and Wings on recruitment. The net net is that recruiting sucks.

Looking back, part of the reason why recruiting sucks has to be related to the changes to the guild and guild achievements. There are some really good things about this. You get some cool new toys like Mass Resurrection and cauldrons to provide potions to your raiders to make them more raid ready. Sure loads of stuff to do, and together it pulls the guild in closer and makes it feel like a family (group hug!). But what it also does remains even more sinister–people don’t want to leave because their reputation with the guild is set back to zero. WTF! And since many guild achievements are directly tied to reputation, it prevents the person from leaving a guild and just try to miserably stick it out.

Because of this, you don’t see the same type of guild movement that you saw pre-Cataclysm. But now let’s look at the real world and see how this may be able to help us address this problem. When your in a business or part of an organization, recruiting is generally a revolving door type of situation. You know that as part of the business you will lose people to natural attrition or layoffs or termination, but that your incentives you provide your employee’s should be good enough to meet with market competitiveness so that your employee’s don’t want to just jump ship to get better benefits! Also recruiters have incentives that they can offer potential employees to sweeten the pot. The question becomes if you are in a guild and you are trying to recruit, if all things are equal in terms of benefits that one guild has to another, what incentives can you drop to sweeten the pot?

Obviously there are things like prestige, money, roster slot, bank resources, friends, etc. But let’s look at what’s available in the game for a recruiter. I come up with a big blank. There’s nothing in the guild recruiters toolbox that gives them anything that they can offer a recruit. What I propose is that Blizzard allows guilds to have a guild recruiter rank, and that person(s) has a few PAID services that they can offer. For example, if the guild recruiter has subscribed to this server (it’s like mobile armory for $2 a month, don’t freak out people!), they will have access to services like, Recruit an Honored Comrade. This would allow you to recruit someone into the guild and have them immediately have honored reputation within the guild. Or a service like Welcome the New Raider, that gives them a satchel of random raiding stuff, like potions, hearth stones to nearby locations of the raid, and a bucket of money for repairs.  Or Recruit a Selfless Warrior, this would make it so the person you recruit won’t need to do any repairs on their gear while in a raid for a certain period of time (say 14 days which is the average trial period for a guild). The list can go on and on and on.

Now some people may balk and say WTF! Yes yes, calm down, you pay for vent, you pay for stuff from WoWstead, hell you probably pay for gold in game cause those guild repairs aren’t repairing themselves! $2 isn’t a lot of cash to get this type of perk. It shows commitment from the guild that they are there to stay and have a vested interest. I remember the days in WotLK when you knew a guild was there to stay when they had a guild webpage and ventrillo for the guild to use.

Give recruiters and guilds tools to be more competitive in the marketplace. People like the guild perks, but changing guilds is probably one of the most depressing moments in my WoW career when I saw all that rep go poof!

WoW and Stats Inflation–The Never Ending Ramp

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There was a post today on MMO-Champion from Ghostcrawler, one of the lead system designers for World of Warcraft, talking about stats and their continual progression upward.

What’s really interesting about this, is that in both my former and previous guild’s as Cataclysm came out, I raised this same point. With the stats jumping as high as they were with the gear that came out in Cataclysm, it just seemed to be way to much of a jump. If in each subsequent expansion, we saw a similar jump, wouldn’t that mean that at some point we’d see DPS dealers who do a million damage?

But the general reaction was fairly plain. Yes, the numbers are going up, but if you’d played the game since Vanilla, you’d have seen that it happened in every expansion.

Now this is comical to me because obviously this is now concerning to Blizzard that they make sure the game remains viable for a few more expansions to come.

My view back then and what I think today is relatively the same–the expansions should give you better gear, but the steps upward should be little steps, so that each bit of gear gives you just a bit more chance, instead of a jump from 345 to 364 ilevel gear giving you a make or break difference in the instance.

But looking at gear in general, I think there’s a fundamental issue here. The difference between normal and heroic gear isn’t that great. First mistake. The difference between normal and heroic should be night and day. Why? Because heroic modes are brutal in Cataclysm. I look back at Wrath of the Lich King and the heroic modes and pretty much they were a face roll. You could get 25 random people into a raid and put it into heroic mode and there was maybe 1 or 2 additional mechanics that they had to worry about–other than that it was business as usual. Now heroic modes in Tier 11 and Tier 12 will push your raids to the breaking point. In fact, if you look at moderate to hard core guilds pushing Heroic Ragneros, they are hitting breaking points that they had never experienced before in any expansion pack. Some could say that the point of heroics is to provide content that is challenging, but the rewards have to be commensurate to the challenges. But if the only thing to look forward to in heroics is a small bump in gear effectiveness, it sort of takes the rewards of heroics and puts it on the back burner.

So let’s take a look at the gear coming out of WotLK. You had normal raid gear at ilevel 251, sanctified gear at ilevel 264 and heroic gear at ilevel 277. Additionally from the vendor you could only purchase main set gear up to ilevel 245.

Now lets fast forward to Cataclysm and you can purchase most of your gear by valor. What?! We’ve just marginalized things immensely!

How should the gearing situation be in Cataclysm?

First let’s take a look at the gear you get in dungeons. Yes this should help you gear up, but it shouldn’t make you raid ready. This mentality is just wrong. Additionally valor points shouldn’t be able to get you your tier gear. It should get you gear right below tier gear. Let’s say that Cataclysm dropped again and gear was done differently. Assume that you have ilevel 264 gear out of WotLK.

Going through each of the zone’s you should be able to get gear up to ilevel 280. It should only be slightly better and in some cases a side grade or down grade to the sanctified gear. Why? Because all those people who raided late and furiously through WotLK to get their heroic gear should see that gear shine through the regular drop gear in the next expansion. Then once you start running the dungeon’s, the gear should start to get better. Gear out of normal dungeons should be ilevel 285 and the gear out of the heroic dungeons should be ilevel 295. Why? Again, dungeons are to get better gear than what you have, but not make you raid ready.

In the case of the ZA/ZG dungeon’s, the normal should drop ilevel 295 and the heroic ilevel 300.

Vendor gear? The highest gear you can get out of a vendor should be ilevel 300. Also in terms of pieces of gear, you should be able to get only some gear out of ZA/ZG, and other gear out of vendor and world drops, but all together, pre-raid you shouldn’t be able to get more than ilevel 300 with all the gear together. PvP gear should also NOT be allowed in dungeons or raids. This removes the dependency that some users will get their gear via PvP and substitute that for PvE gear.

Let’s look at the raiding situation. Normal raids should give you raid gear. Gear that will greatly help you while raiding. The ilevel of this gear should be 315. Then when you go from normal to heroic raids, the ilevel should jump again to 330.

If you take a look at this model and compare it to what was actually released. By the time you got raid ready through gearing in dungeons, vendors and world drops, the average ilevel is 340!!!! Of course it’s no surprise then to see why developers are concerned about the ilevel of the gear and overall damage. Why? Because EVERYONE has an ilevel now of over 359! Holy crap! And the number of guilds that have gotten through heroic content isn’t that high still–post nerfs (the numbers till of heroic Ragneros is even less).

Additionally gear that drops out of dungeons SHOULD NOT be bind on equip. Why because that depreciates the gear that the non-raiders get and puts them on the same level as raiders.

The TL:DR version of this is that if you raid, you should get the top gear. And the difference between a geared raider and a geared player should be substantial. Is that fair? Maybe. But what it does is provide ample rewards for people who do things at the next level and are willing to put in the time and effort to fight the good fight. Going through a 5-man dungeon while sometimes painful shouldn’t be anywhere near the same level of stress as raiding. But in this expansion we saw quite the opposite. Dungeon’s should be fun but challenging. They should provide adequate gear for the average player, but if you take a look at the stats between an average non-raiding player and a raiding player, it should still be night and day. For example, if an average player does 7k damage, the raid player should do 10k. That’s a huge difference! Now today it doesn’t seem like that, mainly because people are on average doing over 20k!!!

But then doing this, brings up another problem. Let’s say for example, you have your tank stats. Using a paladin it’s all about block. The question becomes how does a tank gear to become raid ready if they can’t get anywhere near the amount of block that they need to survive? The answer: bring in more healers. Now this is an interesting concept. There’s been a bit of chatter these last few weeks about the current raid composition. In most if not all cases, you want more DPS and less healers or less tanks. But what if when you first start out the raid is actually harder for you to accomplish with the ideal raid configuration? So for example, let’s take the Shannox fight. Typically in the current gear and nerfs you’ll bring 2 tanks, 2 healers, and 6 DPS. But at the start, you may need 2 tanks, 4 healers, and 4 DPS. Now whoa! This changes everything! This means that instances have to scale such that their recommended and required starting points are going to be fundamentally different. But that’s not necessarily a bad thing.

Let’s say you start out and have to bring in another healer and lose a DPS? Well that means forget the enrage timer. Blizzard’s main concern should be cause the raid do what it needs to do to survive the encounter. But what happens when you get better gear? Well that’s obvious isn’t it? You move up in the encounter! And once the content gets to a point where you get better raid gear and can do it more easily, then you can reconfigure your raid to say bring in 3 healers and then to a point where you may only need 2. But at that point, your raid should be heroic ready, and can start working on bosses at that level. The rewards become commensurate for the work required for the content. Additionally top tier bosses, should drop significantly more gear and points and tokens. Yes tokens. You should be able to improve your gear but only at top tier bosses like Ragneros. On normal you get 1 token in 10 and 2 in 25. You can take those tokens to improve one piece of gear (sanctified) by 5 ilevel. So if your normal gear is 315 you can bump this to 320 with a token (only once) and if you have heroic gear at 330 you can push this to 335. Additionally the token should add a special feature to the item, such as a percentage bonus. You only get a few, so make it special. When you move to heroic, you get 3 tokens in 10 and 6 in 25 and their bonus will push the sanctified gear by 10 ilevel.

In the end, if you raid heroics and you complete the end boss (only end bosses reward tokens), your gear can max at 340. Even with this, that would equal today’s pre-raid gear that averages at 345 and most of that gear you can get with points and from dungeons. Also the delta between players that are able to push those high numbers and those that push average numbers becomes that much more clear.

The lesson here is that if you raid, you should be visibly different in terms of stats than a non-raider. Period. If you down heroic bosses, your stats should again be visibly different than a normal raider. While Blizzard seems to have gone against the idea of a caste system, I personally enjoy this idea as it does mean that there are people who others look to and say, “wow!!!! I want that!” and go out and try to join guilds that they can progress through the content with. It pushes players to look at their current guilds and say “well if we can’t get through normal content and I want heroic content and I feel that I’m able to play to that level, I need to move to a guild that pushes heroic content”. In the end, the gear level in Cataclysm jumped exponentially high and for no good reason. It has normalized gear across average and above average players so by this point if you aren’t rocking 359 or higher gear your way behind the pack.

 

Blackberry’s Vision of the Future – Isn’t this the Present?

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Recently, Microsoft published their view of what the future would look like. And it looked great! (surprise surprise).

Blackberry published their view, and to be honest, what a bummer. Aside from a jazzed up version of a phone that was screen from side to side, and the use of NFC to replace access cards or proximity detectors, and Blackberry OS running on a PC (standard hardware), I saw this more as a view on how Blackberry should be today, instead of what it thinks tomorrow will look like. Have a look for yourself, but personally this was a big let down.

If this is how RIM Is approaching their product roadmap, you don’t have to wonder why it is that they are quickly and steadily losing to Android and Apple.

 

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Fixing Blizzard’s Dungeon and Raid System

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It’s been awhile since I’ve posted anything related to WoW (granted I’ve been away from the game now for a few months). But I can’t help myself to just keep up with things and to see how the game is progressing. Over the last few weeks, news from BlizzCon had the WoW community foaming at the mount. Some good things, some not so good things. Others like a new class that is a new hybrid class, the jury is still out as to whether or not this is a good thing or bad thing for the game.

But lately I’ve been reading a few posts on dungeons and raiding, posts that got me thinking, what is really wrong with the game? I could tell you with absolute certainty when I was actively playing that the issue with the game falls to bad players and stupid players as did The Grumpy Elf feel this way in a recent post.

But I will throw this out instead, that while this is valid, there are certainly bad players or stupid players, or troll players who act stupid just to get onto everyone’s nerves, the real issue is the focus in Cataclysm to get. Yes, everything is now related to ilevel. It’s so very methodical. Let’s actually take a step back and look at the end of Wrath of the Lich King. Back then, I remember how everything was focused on Gear Score (yes you all remember that!). People in trade would be spamming their Gear Score (GS) and based on that and class you would either be taken or not into a raid. For example, to do VoA you had to have a minimum GS. Higher GS players would be taken over lower GS players. What ended up becoming out of all this GS talk was that GS = ability to play the game. A higher GS player meant that you’d seen the end game content, had the gear, and presumably had the experience and skill to not be a complete waste of pixels on the screen. This wasn’t always the case, as we all knew back then that 25-man raids were a lot easier than 10-man raids (meaning they were much much more forgiving) so a lot of top geared players were geared because they were part of 25-man raiding guilds and they themselves weren’t that great of players, but just out of luck or lack of competition they got the gear.

Fast forward to Cataclysm, and Blizzard took things over with the introduction of ilevel. Gear based on ilevel and average ilevel was the break between getting into the higher level random dungeons or not. So what did players do? They stacked higher ilevel gear just to get in, figuring that they would be carried by a good healer or better DPS and there was just that chance of getting better gear, and if nothing else, tthey could get their valor points.

When I left the game, ilevel was EVERYTHING! Your ilevel was the new GS. And yet the focus is still on gear. But what’s the fix? Obviously going from GS to ilevel wasn’t the fix, but what can be done so that it just doesn’t seem like ranting and raving from a former player?

My answer, Reputation. Let’s take a look at this. Whenever I say reputation, naturally players get that sinking feeling cause they know what is usually meant by reputation. Grinding reputation is probably the least favorite activity within the game, and for many end-game raiders, reputation grinding from the lower zones or obscure factions is a badge of honor. But why reputation? Well looking back at the times in a dungeon or raid, I always thought to myself that while someone is good geared, why is it that they always die in the crap, can’t soak damage worth a damn, isn’t healing a butterfly, or couldn’t hit the broad side of the barn if they drove Oacha’noa into it head first! We all know how to tell if someone isn’t making the cut, but why is what drives more aware players, raid leaders, or guild leaders into the loony house (or in my case but I’d assume isn’t all that rare, for players to quit the game all together). So why Reputation?

I’ll summarize that Reputation of the player (not a faction or zone) is calculated based on several factors:

  1. Number of successful dungeons. Dungeons where the player doesn’t die give a higher weight, whereas dungeons that result from many wipes has a negative impact to reputation. If you keep wiping, your reputation continues to be driven down bit by bit. 
  2. Completion of all dungeons at level gives a bonus to your overall reputation. This rewards players for doing dungeon’s while they are leveling up. I find that it’s important for players to learn how to play before they reach the end game. I dislike players who buy their toons at max level and then go into a dungeon to “figure out how to play”. Honestly your leveling process should be focused on different situations and figuring out how to make the most out of that situation given what you’ve got. Sure you get a lot more toys at max level, but if you don’t get certain end game talents at lower levels, you have to learn how to play your class using whatever you have available to you at that level. This makes a better player. 
  3. During each of the dungeon or raid encounters, were mechanics followed? Going back to The Grumpy Elf’s post, clearly mechanics are one of the things in the game that will take a mild mannered player who wouldn’t want to hurt a fly, to go out and use a shotgun to shoot the wings off a ladybug! Players who fail mechanics have a more sever hit to their reputation, where subsequent attempts during the same period will result in a more sever hit to reputation. Let me setup an example to this. For instance, let’s say you are in Grim Batol and facing off Drahga Shadowburner. This is an optional boss in Grim Batol and one that MANY people skip (for which I have no idea why as this is a very simple boss). The main mechanics here are that when an Invoked Flame Spirit appears that A) you don’t stand on the circle of fire and B) that all DPS switch to this and burn it down before it reaches the player it’s linked to, C) the player that it’s linked to runs away from the spirit (kite baby kite!). Additionally when Valiona appears, don’t stand in her flame breath. So what Reputation would be calculated here, if you get hit by any of this mechanics, i.e. you die to the Supernova & the Spirit was linked to you, you alone would get a hit of Reputation. If you stood in the flame breath you would take a hit to your reputation. If you didn’t switch to the Spirit and your DPS logs only show that you were attacking Drahga or Valiona you’d take a hit in your reputation. Basically if you don’t follow the mechanics you lose reputation. The more times you die and your the one that is being affected by mechanics, the more sever your penalties are. These penalties reset after an hour of you logging out (or something like that).
  4. Raiding would be similar in terms of mechanics, but also taking into account of things like raid start times. For example, tie in the calendar directly into the reputation system. If you sign up, but show up late, reputation is lost. If you don’t sign up, but are available and are asked to join the raid, you are added to the calendar as a stand by and subsequently you gain reputation! If the raid time is for 3 hours, and you stay on for longer than that period during that period, you gain reputation. 
  5. If you are in a dungeon and wiping a lot, so as long as you aren’t the one that is failing at mechanics, you get a bonus for sucking it up and being patient through the end! If you desert or leave the dungeon before it’s completed, you lose reputation.
  6. If you are a tank, the system will track tanks of similar gear level and compare to see where you are in your particular stats. For example, Paladin’s are all about Blocking with dodge and parry right behind that stat. If you are an 85 paladin with a ilevel 355 gear set, you will be compared against paladin’s in a +/-5 ilevel in similar dungeon’s to see if you are on par with their performance (on average). If you aren’t blocking or your other stats are resulting in you taking more damage, then your reputation goes down–you were carried or aren’t playing your class properly. So you get points taken away. Obviously. The same goes across healers and DPS. Since you are being compared across players of the same class and talent tree, i.e. a discipline priest wouldn’t be compared against a holy priest, the assessment on your top stats and how they fair in combat should tell whether or not your worth your salt and deserve reputation or should have reputation taken away. If you are a Retribution paladin with ilevel 359 gear, but you are not doing as much DPS as another Retribution paladin in the same encounter with 354 gear, you will have a more significant amount of reputation hit. Why? Because you are being carried! 

The bottom line is you gain reputation whenever you do the right thing–all of the time. It’s not just a race to 85 now, but instead it’s a constant fluid moving scale that says when you start slacking off or being a d-bag to other players, you lose reputation. So why reputation?

Going back to my original thought, if I’m looking for a new guildy or a PuG or just doing something with another player, I want to know their reputation. It’s their badge of honor that says, I enjoy to play, others enjoy playing with me, and even though I don’t know you, we’re going to have fun playing as well! The higher the reputation, regardless of gear, the better that player really is. It means they are patiently completing dungeons. Remember, if they aren’t hit by the mechanics, even if they wipe a bunch of times, if they finish, they will gain reputation and that gain will outweigh any lose that was incurred by the wipes. Also if you hit 85 but then just do all the wrong things, i.e show up to a dungeon under geared, get others killed because you go ahead and pull the boss, basically doing all the stupid things, you lose reputation.

All in all, I quite like the idea of judging players on multiple dimensions even if it becomes a mountain of data to consider, when it results in players being generally happier because at 85 they play with others who have similar reputations. For example, let’s just take the random dungeon finder. Imagine if you had a setting where you could queue up and the LFD only put you in groups that have your reputation +/- some difference? That means that everyone you get queued with should be a similarly minded player. What if you have bad reputation? Well that means that when you join you have to make it clear with the others that you are looking to improve your reputation and that means you just have to work together to help each other along. Staying out of the fire, and finishing the dungeon. The more times you do this, the better your reputation is and the better players you will eventually start playing with.

And keep in mind this is a sliding scale. If you start acting up or doing a-hole type stuff, you start losing reputation. This isn’t like leveling where once you reach 85 you can’t slide back down and lose XP. You can always risk losing reputation. The more bone-headed things you do, the faster you lose reputation. It would always be the case that it is faster to lose reputation than it is to gain it back. I would even consider making raids reputation based, where you can’t enter the zone unless you have a certain level reputation.

Let’s look at a few scenarios. Let’s say for example, your in a dungeon with people who are at the same reputation (more or less). And there is one person who keep standing in the poop and killing the party. Currently you have a few options: 1) you nerd rage at the person until either you quit or they quit or miraculously you make it through, 2) you try to be patient and help them out, 3) you give it a few pulls and if it doesn’t work out you quit. All in all your stress level goes up. Either your a DPS who’s already waiting a long queue and feel that your time is being wasted by sub-par stupid people, or a healer who can’t keep their mana cause DPS is either really bad or really good and the tank can’t hold threat, or a good tank with crappy DPS who can’t kill stuff fast enough for mechanics, or a bad tank who just can’t hold onto the threat of a pussy cat waving a ball of yarn in front of it’s face. We’ve all been there, and trust me, it’s not pretty. Even if your the patient type and stick through it giving suggestions and encouragement, by the end your wiped yourself.

In the above scenario, the players who are bad will continue to have reputation deducted. Why? Because they failed at mechanics. Or they aren’t playing their class to averages based on gear. Or you nerd rage and quit. But let’s say you don’t quit, after a few pulls the system will detect what you are doing and prevent you from zoning in! So automatically without a vote kick, you are removed from the instance and another player is sent in to take your spot. No more vote kicks, no more hard feelings. Also that player that was removed, is not able to queue with the same level reputation so they have to put in more work to learn the mechanics and work with players to work their way up.

What this system does is reward players for doing the right things and penalize players for doing the wrong thing. And for players who want to play with better players, they have to work their way up, so the ownership is on them to improve verses to be carried by others.

I guess the only thing that I’d be concerned about here is that a system like this will destroy the novice player or player who doesn’t play their class, or just play to have fun regardless of the damage it does to other players. But something like this I think would change the welfare within the game by creating a balance and system that continues even at the top levels, to reward players for doing the right things in game and helping one another.

 

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Setting up EnGenius Wireless Access Point EAP-3660

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After moving to Comcast Business Class internet access, I had to also look at getting another wireless device. The one really good point of having AT&T Uverse was that the router had both a wired and wireless setup. With Comcast the router does not have a wireless setup. That’s not really a big deal as I do like the idea of having two devices so that if one were to fail it wouldn’t necessarily mean the whole thing fails. On the other hand, it does mean that if the wireless device fails, it’s on me to fork over the dollars to fix or replace it.

Either way, I decided after reviewing all the devices out there, that I was looking for a more commercial grade wireless access point. After looking through the options out there, I settled on the EnGenius Wireless AP EAP-3660.

Now setting this thing up isn’t as easy as the consumer grade devices. It’s automatically setup with a static IP verses DHCP so you can’t just plug the darn thing into your network and hit an IP address (believe me, I tried).

But the setup was really very easy.

  1. Plug in your power and connect that to the device.
  2. Plug in the supplied network cable into the device. Plug the other end into a computer. Yes into a computer. I used a laptop for this.
  3. On your computer, open your Local Area Connection and follow the supplied steps for setting up the IP address and subnet. 
  4. Once this is configured, you should be able to go to the default http://192.168.1.1 device and use the default admin/admin login to get into the unit. 
  5. The instructions that are provided give 4 area’s that need configuration: Administration, System Properties, IP Settings, and Wireless Network & Security. 
After this point, it’s pretty much a no brainer. Just go through and setup your device. Some points that I ran into were:
  1. Make sure to change the username & password. Don’t use admin as the username, create your own.
  2. Make sure to setup DHCP so you can put it on your network and allow for it to just assume IP’s.
  3. Don’t skimp on your wireless settings. Use a strong WPA-Mixed key. For added security once all your devices are added, you can use the option to suppress the SSID.
UPDATE: 10/28/2011 – Make sure to also update to the latest firmware. You can go to the EnGenius website to get the latest version. At the time of this post, the latest version is 1.3.4.

Have American’s Become Xenophobic?

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I was reading an article on what usually is a comical site Not Always Right, that deals with the notion that a lot of times, the customer isn’t always right and that adage is old and inaccurate in most cases. Many companies still take this approach, and while I won’t brow beat them down, I can’t stress how much this annoys me that customer’s believe that they are always right–even though customer’s by and large generally don’t even know what they want. A.k.a. Bring on the little baby syndrome that are American’s. We like to be treated like kids. We like to be told we are doing a good job and that we’re good and even when we puke on your shoe we want someone to hug us and tell us it’s not our fault (even after we just ate a bag of candy and got in trouble for it) and everything’s going to be ok. That’s what we want as consumers. We never have any responsibility to the issue. We don’t like being told what to do. And we expect, when things go sideways, the company is solely responsible for making it all better.

But what makes things even worse, now we are threatened whenever we receive services from abroad. Now I’m not saying I’ve not had the same problem where I call a customer service number and get to someone who is clearly from a foreign country (India or wherever). And I’m not saying that sometimes working through any accents and missed understandings isn’t frustrating. But have we really become such babies when it comes to customer service that we refuse service because of our preconceptions of where that service is coming from? When were the days that we were just glad to get someone who helped, and it didn’t matter who that was or where they were from?

It’s views like the one described in the link that makes me absolutely disgusted that people can treat each other this way. But it’s a two way street. If companies still treat customer’s like spoiled little children, they will not learn to behave better and treat the company, and it’s representatives, with respect and courtesy. God forbid people take a step back and ask themselves there really is a problem and allow the person the benefit of the doubt to fix it. Or to have the patience to work through a problem? Perhaps this is why our economy is in the toilet–we lack the patience to dig down, roll up our sleeves and start working through the problem. Instead we’d rather blame other people for the problem, like the selfish customer who can’t take responsibility for their own problems (it’s always someone else).

But add on top of that the American condition, the condition that came as a result of the events on 9/11 and we are unfortunately hampered by this scared stupid belief that anyone that comes from a Middle Eastern decent is somehow out to get us. Just sad. Yes, we experienced terrible things, but can we continue to live our lives in fear, judging those who were not, have not, and will not ever be participants to such acts in the future? Why is talking to people in other lands such a problem? When did we lose our tolerance for other cultures and acceptance of differences?

To fix this America needs to go back to it’s roots and remind itself that we are a land of the free and the home of the brave. That means regardless of what has happened in the past, we put our best foot forward and embrace a global society where goods and services can come from anywhere. The old Bush era montra of “Made in America” just doesn’t hold weight anymore as America has lost it’s industrial footing, natural resources, and refining processes as those have been shipped to other shores. This isn’t necessarily a bad thing, we just need to adjust our thinking and our approach.

Accept. Embrace. Be Brave.

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The Future–As Seen by Microsoft

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This video is circulating on the net that describes how the world might interact in a future where we are all interconnected through devices that allow for truly seamless integration between multiple functions. For example, we all have devices like smartphones, DSLR cameras, appliances with smart functions, paper thin displays (almost), portable laptops and tablets, but to have all of these seamlessly interact with each other is still a thing of the future.

What’s seen her has an almost Apple-like view of stuff that “just works” as was the popular phrase that the late Steve Jobs use to use. But moreover, the idea that we use technology to keep track of the things in our lives that use to make our stomach acid burn and lead to many people going out for one too many smoke breaks (I’ve been there!).

While I agree with the original post on Gizmodo that if we are moving to a future where we touch everything, people like me will freak out and we’d better have a ton of sanitizer with us at all times, we’re definitely going to have to go through a paradigm shift to realign our realities to this concept. But how much of this is future in fact, and how much is just a future that’s better off left to Minority Report?

We all remember that movie, wall size screens, retinal displays that changed the environment around us as we interact with them, cars that drove themselves. All really really cool tech.

 

And then we look at the Star Trek model, where we interact with computers through similar interfaces as we’ve become use to with mainstream tablets, but also adding in full voice commands that we are now seeing take popular stage in both Android and iPhone devices.

Regardless of what view you take, I think what’s true here is that the future is going to be a place where our idea’s become free flowing and that technology provides a very fluid medium to be able to translate those abstract thoughts into meaningful stuff. (yes stuff). Personally I like the idea of a pop-up holographic display that you interact with, so take the best parts of Minority Report, but remove the physical element of a display so it’s entirely portable. Then tie that into Star Trek, so that the same device can be interacted with verbally. Add in endless power so you can be fully mobile all the time, and have it so that all the things we interact with, doors, windows, houses, buildings, walls etc, all are interactable, then we have a future where no matter where we are or what we are doing, we can take our thoughts and do something with them.

How many times I have been shopping and thought to myself, “geez wiz, I wish I knew if we had this in the pantry”. In the future, I should be able to take a realtime view of my kitchen inventory and see whether or not I have something. Take that one step further, the kitchen inventory should check trends on what’s being used and what’s not, provide suggestions on meals based on tastes and criteria (gluten free, vegetarian, etc), and based on what you have suggest meals. Or can forward think and detect when stuff goes bad or when stuff has to be replaced and to automatically create a list that goes with you to the grocery store. I’d like to see advancements too where my experience at a store is optimized, for example, if I have a grocery list, that I am guided through in the most optimal way to get me in and out as quickly as possible.

Even looking at things like cars, my one pet peeve has always been the idea that humans don’t deserve to drive their own cars. Period. No exceptions. I don’t care if you are the best driver or the worst, most drivers suck. Why? Because we are human. No matter what our driver record officially is, we all get distracted. We’re all faced with situations where fatigue and carelessness can cause accidents. We can become victims to circumstance and we freeze up where we’re not able to react quickly enough. We don’t pay attention. Basically accidents in general can and should be avoided. The excuse of “well we are all just human” is no longer an excuse as far as I’m concerned. Cars and roads should all be automated like what we see in movies like Minority Report so that your role in all of the driving experience is to buckle up, turn on your device and just enjoy the ride. I always get confused by why people are so fiercely determined to hold on to their right to drive when in reality most people would agree that during that ride you probably have better things to do. Catch up on a good book, go through work, watch something off your DVR, talk to your friends, kids, or people in the vehicle, eat something, sleep. The list goes on and on. Only people who enjoy recreational driving should be allowed to drive on special streets where human drivers are allowed–and this wouldn’t be most streets. How would traffic be in major cities that have the worst traffic :

The top 10 cities for traffic delays in 2009:

1st - (tie) Chicago, Washington, D.C. – 70 hours
3rd - Southern California – 63 hours
4th - Houston – 58 hours
5th - San Francisco-Oakland – 49 hours
6th - (tie) Dallas-Fort Worth, Boston – 48 hours
8th - Atlanta, Seattle – 44 hours
10th - New York- Newark – 42 hours

Most traffic delays that I’ve seen are due to:

  1. Impatient drivers. Drivers who are quick to press the gas, build up speed, and then realize that the car in front of them isn’t driving ahead as quickly and have to press on the brakes. People think that these actions are singular, but the fact remains that pressing on brakes has a ripple effect through the cars behind you.
  2. Gapers Delay. We drive pass something interesting, you look over and in those few seconds, you forget to maintain your speed, or press your brakes, etc. 
  3. Accidents. Usually caused by the aforementioned list regarding stuff we’d rather be doing than actually driving. In most cases, people ought to be doing that other stuff and not worry about driving. 
  4. People who don’t know how to drive. It’s physics people. If you don’t know about momentum, velocity, inertia or can’t determine the average speed required to maintain a particular pattern without having to aggressively apply gas or brakes, you are a bad driver. And most of the drivers out there fall into this bucket. This is another issue, but primarily stems from the fact that when we are tested to drive it is a very subjective process, and we have treated driving as a right and not a privilege so the number of people who fail is much lower than what it should be. Can anyone fly a spaceship? Probably, but that doesn’t mean everyone should. Cars are the same, just because you think you can drive, doesn’t mean you ought to drive–and let’s be honest, you know who you all are, you probably shouldn’t!
  5. Road raggers. People who treat the cars boundaries as extensions of them or their property and drive anyway that they feel fit. Yes we all need to drive with the idea of the whole instead of the individual. If you are late, that’s your own fault, don’t rage on people because your late and you want to go fast to make up the time. 
  6. Poor traffic patterns. Who thought up these crazy traffic patterns!
  7. Road construction. Honestly people, as soon as you see orange you freak out. Seriously. Drive normally and don’t panic. 
  8. “I was here first” mentality. Many times we cause delays because we don’t want to yield to other cars. We take the mentality that “others won’t yield to me” that results in you not yielding to others.

But now take the perspective that roads are all driven by vehicles that drive themselves. They all are interconnected so they take average speed into consideration. They all have positioning systems so they know where you want to go and can negotiate with other cars for lane changes and off/on ramps. This overcomes any “I was here first” issues and traffic can move in a very fluid pattern.

Let’s look at the cloud and devices and portability. In the present even with our super awesome devices, we are tied to the limitations of that device. Year over year, we have to upgrade the device because new technology comes out that requires more horsepower. I take a look back at the G1 when it first came out and thought, wow, I won’t ever need more power! 6 months later, I was lamenting over how slow the G1 was and how it was time to upgrade. In fact every 6-8 months, I have that desire to upgrade even though at the time the device seemed to be the best in class for performance. I think the first device I’ve seen so far that takes this a step further than the norm has been the Kindle Fire using Silk. The idea that a lot of the computing and retrieval is done in the cloud and then just pushed down to the device–this idea is revolutionary! Imagine the possibilities. What if in the future you only needed the display, and all the processing existed in the cloud? That as you needed more power, the cloud gave you more? Think about laptops. Imagine what we could do in a work environment if we were never tied to the number of processors on the local machine or the amount of RAM we had or storage? What if these systems were all nebulous and in the cloud, so our focus is just the work, and the hardware to process all of that is scaled infinitely on the cloud? That’s the type of device I’d like, where we just carry our the display and interface parts of the hardware.


TL:DR, the future is an awesome thing, and I have to commend Microsoft for putting this together as it really does go to show that Microsoft is starting to round those rough edges that everyone has always attributed to windows. You know where this comes from (see right!). But that also the future can be productive. When we come to think about it, all of our lives are about getting things done (GTD:David Allen). Whether it’s work, shopping, travel & vacation, business, etc, all of it is a matter of prioritizing and getting stuff done. Why can’t that be elegant and use technology to maximize what gets done and how we do it.

Optimal Raid Size Going Forward in World of Warcraft

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There’s an interesting post that’s circulating around on a change and standardization of raid sizes in World of Warcraft:

Part 1: http://www.yellingontheinternet.com/2011/10/one-size-fits-all-part-1/

Part 2: http://www.yellingontheinternet.com/2011/10/one-size-fits-all-part-2/

What’s interesting here is how absolutely correct these posts are. For awhile being co-GM and raid leader, I felt that the size of the typical 10-man raid was just too small. The possibility of leaving a class behind was too high and the needs of each encounter sometimes required class juggling–leaving the job of raid leading a terrible one because it means the 10 people that want to be there either have to roll alts or you have to bench them for an encounter. There were several nights that we had to bench players, and I had to deal with the flack from that decision.

Conversely, I thought that socially 10′s were better and 25′s just were too many people and too many moving parts.

But let’s take what the post suggests and look at 15′s as a standard one-size-fits-all raid size. This means that all encounters will be specifically geared to 15 players and can maximize the “fun” levels as there wouldn’t be such class imbalances that we see today as Blizzard tries to normalize the raids to be accommodating to both 25′s and 10′s.

The arguments in the posts are valid, and the approach is solid in terms of looking at overall balance between tanks, healers, and DPS, and advantages such as the number of rez’s that would be available (2) and how that would impact the overall survivability of 15′s compared to 10′s. If one thing pissed me off beyond all others, the fact that in 10′s you get one battle rez and in 25′s you got 3 just seemed to be much more unbalanced. The number of people you could afford to lose was a lot higher than in 10′s. In fact, in many instances in both Tier 11 and Tier 12 it felt that if you were in a 10 man raiding guild you pretty much had to ensure that all 10 people stayed alive by the end of the encounter. In 25′s you could almost certainly afford to lose a couple of people and still have enough margin to defeat the encounter.

15′s? Yeah, that sounds like a good number =)! Let’s just see what Blizzcon brings to the table!

 

 

 

 

 

 

 

 

 

 

 

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